Respond to Patient Transport Experience Survey

Aug 02 2018

Respond to Patient Transport Experience Survey

Transport for All is looking for evidence from Disabled and older Londoners who use patient transport, following concerns about the eligibility criteria.

TfA Advice Line recently received many calls from Disabled and older people being denied patient transport services by the Royal Free Hospital despite having a genuine need for it. In some cases, people have been denied this vital NHS funded transport for their appointments despite previously being eligible in the past.

TfA are concerned that patients are not being asked the right questions when applying for patient transport and that the phone assessment process is not being carried out fairly.

TfA believe this leads to Disabled and older people being refused access that they are truly in need of and they want to know whether this practice is happening at other hospitals across London.

Take action - respond to Transport for All’s survey

Transport for All is looking for Disabled and older people who have booked, or tried to book, patient transport within London in the last year to complete a short survey about their experience with arranging patient transport.

Does this sound like you? If so they’d like to hear about your experiences, whether you were refused this service or not.

The survey should take no more than 10 minutes to complete. By responding you will help TfA gain a better understanding of the problem and allow them to gather testimonies to persuade hospitals to improve their patient transport services.

The deadline to respond is: 31st August 2018

Click here to respond to the survey online

For alternative ways to respond to the survey, please click here.

For more information about Transport for All Campaigns, contact Josh Lang, their new Campaigns and Outreach Officer
Phone: 020 7737 2339