What to do in an emergency

What to do in an emergency

In an emergency there are a range of services that are available to help you:

Lambeth Social Services

For any queries relating to support for a disabled adult, child or elderly person:
Monday – Friday 8am – 6pm
020 7926 5555

If you need to contact the emergency ‘out of hours’ Social Work Service
020 7926 1000

Lambeth Council’s website has information about emergency out of hours social work services for adults and children here : Emergency Social Services

The sort of emergencies the out of hours service can deal with include:

  • child protection issues;
  • Mental Health Act assessments;
  • difficulties with children and young people;
  • older people and people with disabilities who are at risk or who need
    immediate help;
  • the police needing to arrange an appropriate adult for juveniles and
    vulnerable adults.

  • Safeguarding in Lambeth
    Safeguarding children, young people and adults at risk means protecting them from abuse or neglect, getting the right support in place as early as possible and creating an environment in which they feel safe and healthy. Each local authority has a duty to do so and Lambeth Council is committed to working with the residents and all organisations in the borough, such as the NHS, family doctors, police, education, the Ambulance service, as well as all care providers and voluntary and community sector organisations and faith groups to achieve this.

    The Lambeth Safeguarding website provides information and support for professionals, children and adults.

    Lambeth Housing

    Monday – Friday 9am – 5pm
    General Enquiries: 020 7926 6000
    Vulnerable Tenants: 020 7926 6270
    Emergency Repairs: 020 7926 6666 (24 hours)


    Shelter provides a free, national telephone advice line staffed by trained
    housing advisers. Ring free on 0808 274 5514. Lines are open seven days
    a week from 8am to 8pm on weekdays and 8am-5pm on weekends.

    NHS 111

    If you are feeling unwell now, you can call the NHS 111 helpline for nurse
    advice and health information.
    24 hours


    Samaritans provides confidential non-judgmental support, 24 hours a day
    for people experiencing feelings of distress or despair, including those
    which could lead to suicide.
    116 123

    Police and Emergency Services

    In an emergency where you need an immediate response, for example
    when a crime is happening now or if anyone is in immediate danger you
    should always call 999 to contact the Police, Ambulance Service or Fire
    If you wish to contact your local police station in a ‘non emergency’
    situation, you should call 101 (24hour service) or go to