How to contact the Direct Payments Support Service

How to contact the Direct Payments Support Service

The Direct Payments office is open between 9am 5pm, Monday to Friday for you to contact our Direct Payments Team. Our experienced and helpful staff will give you the support you need to make direct payments work for you.

Our team is:

Team Leader: Lauren Johnson-King

Direct Payments Workers: Richard Pargeter, Sean McGovern, Manuela Gouveia and Joseph Healy.

Direct Payments Volunteer: Ferisa Symister

Ring us on 020 7501 8960. You can also reach us on 020 7501 8961 or contact us by

When the office is closed you can leave a message on our voicemail. If you leave a message we will return your call as soon as possible.

For more information and contact options, please see the Contact DASL page.

The Direct Payments Team welcomes feedback on our performance. If you’d like to make a comment, compliment or complaint please contact us on 020 7501 8960 or by

If you require a copy of DASL’s complaints procedure, please get in touch.

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