Advocacy Quality Performance Mark

DASLís Professional Advocacy Service holds the Advocacy Quality Performance Mark (QPM) which was awarded for a 3 year period, July 2015ĖJune 2018, following successful completion of the assessment process in July.

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Achieving the QPM helps providers demonstrate that they deliver effective, high quality advocacy which is now even more important for services such as DASLís which are delivering Care Act Advocacy.

Our application was led by DASLís Advocacy Team Leader, Claire Camplin, with the support of Professional Advocate, Anna Fairbank, and the Director, David Strong, and the award is recognition for the teamís hard work in preparing for the assessment over the past year.

DASL becomes only the 40th advocacy provider in the country to be awarded the new QPM since its re-launch in April 2014.

More about the Advocacy QPM

Originally developed by Action for Advocacy (A4A) which closed in 2013, the Advocacy QPM is now delivered by the National Development Team for Inclusion (NDTi) with funding from the Department of Health.

The QPM is available to providers of independent advocacy in England, Wales and Northern Ireland. It is a tool for providers of independent advocacy to show their commitment and ability to provide high quality advocacy services Ė essential for people to have their voices heard, to exercise choice and control and to live independently. 

Providers benchmark the quality of their services against a number of key indicators.  Following an initial self-assessment and submission of a detailed workbook supported by a range of policy and procedural documents, members of the QPM Assessment Team make a site visit to assess the service and interview staff, service users and trustees and then prepare a report. This highlights both areas of good practice and those where improvements can be made. If successful at the visit the organisation is awarded the QPM for 3 years.

You can find out more about the Advocacy QPM at the QPM website.