Advice and information resources

Advice and information resources

Links and factsheets

  • Adults with learning disabilities
  • Advocacy
  • Befriending
  • Carers
  • Deaf and hearing impaired people
  • Disability Hate Crime
  • Domestic Violence
  • Education
  • Employment and training
  • Fuel Poverty
  • General advice sources
  • Health Services
  • Housing
  • Leisure and Sport
  • Mental health
  • Money (Benefits and debt)
  • Visually impaired people
  • Transport and Mobility
  • Adults with learning disabilities

    • People First Lambeth

      People First Lambeth (at 336 Brixton Road, SW9 7AA) is a self-advocacy organisation for people with learning difficulties. For the past 25 years it has provided support, mainly through group work, to enable people to speak up for themselves, stand up for their rights and make appropriate choices. As a result of a very large cut in their funding from Lambeth Council, from 1st April 2011 they are currently able to provide only a limited range of services. For further information about the situation at People First Lambeth please

    • Mencap Learning Disability Helpline

      You can call the Learning Disability Helpline 24 hours a day on 0808 808 1111 for information on things like housing, jobs, benefits and local services. All calls are free and confidential. Or you can email: ; Minicom 0808 808 8181; Fax 0121 707 3019. Mencap have a new website that includes video, a forum for parents, and much more. Click here

    • Lambeth and Southwark Mencap

      Lambeth and Southwark Mencap is the borough’s leading provider of community-based support services to adults with learning disabilities and their family carers. Its main services include the Community Support Service, an Adult Placement Scheme, a Carers’ Development Project and a range of Leisure activities. More information is available at the Lambeth Mencap website.

    • Government Guidance on Dementia support

      Two useful links to Government resources relating to support for people living with Dementia and those who care for them.

      Dementia and people with learning disabilities

      Resources about dementia in people with learning disabilities for family members, support staff and professionals


    • Community Support Network (CSN)

      CSN is a mental health service user-led charity that provides a range of free, confidential and independent mental health advocacy services - in patient, forensic and community advocacy - for residents of Lambeth. Visit the CSN website, contact CSN by ‘phone on 020 7274 4490 or

    • PACE for LGBT community

      PACE’s mental health advocacy service provides practical support, enabling Lesbian, Gay, Bisexual and Trans-gendered people with mental health issues or who are in emotional distress to make informed choices, to represent themselves and to get the services they need. The services are free of charge and hospital visits can be arranged. For more information, phone 020 7700 1323 (Mon - Fr 10am - 5pm); or ; or visit their website

    • Voiceability

      Voiceability promotes the Rights, Voices and Choices of people with learning disabilities, older people, and people with physical disabilities or mental health needs. They provide independent advocacy to enable people to have control over their lives, make decisions, be treated fairly and participate fully in community life. 
      Phone, textphone and email contact details for their services in London and other parts of the country can be found on the Voiceability website.

    • POhWER Advocacy

      POhWER is a national advocacy provider and it is responsible in Lambeth for the Independent Mental Capacity Advocacy (IMCA) service, including Deprivation of Liberty Safeguards (DoLS) and Paid Relevant Persons Representative Services. You can find more about their services by ringing 0300 456 2370 or visiting their website.


    • Age UK Lambeth Befriending Service

      Age UK Lambeth’s Befriending Service is for older people who may feel socially isolated and lonely. Its main target client group is the 40% of Lambeth residents aged over 55 who live alone. They aim to match each individual applicant with a suitable volunteer who visits their home for at least one hour a week to keep them company and have a chat. You can contact the service on 020 7346 6800 or by


    • Caring for the carers / Repaying the Kindness

      Jamyang’s Repaying the Kindness team sets out to nurture, support and provide respite care for carers who live in Lambeth/Southwark, and who are themselves so kind to others. The friendly team aspire to:
      * offer carers respite in a day.
      * provide life-enhancing experiences for carers in a day
      * strengthen carers’ sense of well-being and help to reduce stress levels through a range of activities.

      For further information see the Repaying the Kindness website

    • Help for Carers

      Help for carers (formerly Crossroads Care South Thames) offers a care attendant scheme providing home respite care enabling carers of people who have a physical/sensory disability or suffer from dementia or mental health problems to take a break on a regular or occasional basis. They also provide holiday respite and overnight care.

      Help for Carers can be contacted at:
      The Vestry Hall
      London Road
      CR4 3ND
      Tel: 020 8648 9677

    • Carers’ Hub Lambeth

      Carers’ Hub Lambeth provides a wide range of services for all carers. Find out more at Carers Hub Lambeth website

    • Lambeth Council website

      Lambeth Council’s website has some very useful information for carers.

    • Carers UK

      Carers UK’s website is an important resource for carers and has information, advice, campaigning news and carers’ forums. Its free telephone advice line is avaialble on Wednesdays and Thursdays 10am - 12noon and 2pm - 4pm on 0808 808 7777.

    • Carers Trust

      The Carers Trust was recently formed by the merger of two national carers’ charities - The Princess Royal Trust for Carers and Crossroads Care.

    • NHS Carers Direct

      NHS Carers Direct provides a wide range of information, advice and resources to support carers.

    • Government information

      The Government’s website contains useful information about services

    Deaf and hearing impaired people

    • RAD advice services for deaf people

      The Royal Association for Deaf People provides a variety of services for deaf BSL users in cluding legal advice. Advice is available on welfare benefits, employment, housing and debt. Find out more at the RAD website

      RAD provides a weekly information, advice and guidance session to deaf people in Lambeth at ‘We are 336’ as part of the Independent Living and Carers’ Partnership

    • DeafPLUS BSL Helpline

      BSL Advice Line
      Do you need advice on the following?
      • Access to Services
      • Benefits
      • Budgeting
      • Consumer rights
      • Crime
      • Debt
      • Domestic Violence
      • Housing
      • Money
      Facetime: - Skype: deafplus.helpline
      oovoo address: bsl_helpline_2015
      The helpline will be open everyday on the following times:
      Monday: 10am – 2pm, Tuesday: 6:30pm – 9:30pm, Wednesday: 11am – 5pm,
      Thursday: 1pm – 5pm and Friday: 9am – 1pm
      Need an appointment?
      Book your appointment online
      Authorised and regulated by the Financial Conduct Authority

    Disability Hate Crime

    Information and services which can support disabled people experiencing hate crime.

    • Lambeth Disability Hate Crime Partnership

      The Partnership which is chaired and supported by DASL brings together key organisations and services which work together to raise awareness of disability hate crime and improve services which can support victims. You can read more about the work of the Partnership on our main Disability Hate Crime pages.

      To find out more about the Partnership and how you can get involved contact DASL’s Community Development Worker,

    • Metropolitan Police

      In an emergency always call the Police first on 999.

      Non-emergencies can be reported on 101.

    • Victim Support

      Victim Support provides a weekly support session in the One Stop Information Shop here at ‘We are 336’. Sessions are on Wednesdays from 10am - 1pm. A worker is available to see any victims of crime who need emotional and practical support.

      You can make an appointment or drop in. At other times contact the local Victim Support office on 020 7277 1433 Mondays - Fridays 9am - 5pm for an appointment.

    • DASL Disability Hate Crime Advocacy and Outreach Service

      If you are a disabled person who has experienced a hate crime or a hate incident you can get support form our Disability Hate Crime project.

    Domestic Violence

    • Free phone 24hr National Domestic Violence Helpline

      Also information service, including safety planning and translation facilities. Tel: 0808 2000 247 email: or Web: or

    • Gaia Centre

      free confidential emotional support and referrals for counselling, legal advice, housing and benefits advice, and immigration advice to support women affected by domestic violence. All staff in the GAIA centre are female. Services available in English, Portuguese and Turkish and interpreters can be provided. Tel: 020 7733 8724 Email: Address: PO Box 51952 Opening hours: Monday, Wednesday, Thursday and Friday 10am - 4pm. Tuesday 1pm - 4pm All visits are by appointment only, to book please ring first.

    • Lambeth Refuge

      Lambeth Refuge’s network of safe houses, emergency accommodation for women and children when they are most in need. Tel no: 020 7274 7750 email: web:

    • Lambeth Domestic Violence Floating Support Service

      Provides user specific support to women and their children who have been affected by domestic violence and are living in their own homes within Lambeth. They focus on preventing homelessness through the provision of practical and emotional support. Tel: 020 7582 7737 Fax: 020 7587 1346 Email:

    • Broken Rainbow

      Broken Rainbow helpline is a UK wide service for LGBT (lesbian, gay, bisexual, transgender) people who experience domestic violence. It is a confidential listening, information and signposting helpline service. Freephone 0800 999 5428 website

    • Lambeth Council’s domestic violence Services information

      Lambeth Council’s Guide to services for women and girls affected by violence has very useful information and details of services which can help


    • Independent Panel for Special Education Advice

      This is a useful website that offers helpline numbers around education and disability matters in London and wider UK. It also includes information on how to ask for statutory assessments for your child’s special education needs, how to appeal if you are refused, outlines the complain procedures and what to do if you feel your disabled child is being discriminated against at in school. Find out more at the IPSEA website or by ringing the part-time advice line on 0800 018 4016.

    Employment and training

    • SHARE Community

      SHARE Community provide vocational training and educational opportunities for disabled people and those facing health-related barriers to employment.  Courses include Business Adminsistration, Information Technology and Horticulture.  Please ring 020 7326 5460 for more details or take a look at our website

    • Lambeth Working website

      Lambeth Working is a website which has valuable information about services, support and opportunities for people seeking training or employment or wanting to set up their own businesses, and for established employers.

    Fuel Poverty

    • Warm front and Coldbusters grants

      A range of grant and loan schemes are available from Lambeth or the Government that cover the cost of heating, heating controls, cavity wall insulation, loft insulation and draught proofing measures. To be eligilble to apply you must meet the criteria.

      Find out about energy grants and other household energy issues from the Government’s website. or the Lambeth Council website.

      There is also useful information and tips on reducing household energy costs at the Lambeth Council website.

    General advice sources

    • One Lambeth Advice

      For Lambeth residents needing advice on benefits, debt/money, work, housing or goods and services contact the new One Lambeth Advice Service for help

    • Focus on Disability This site has a wide range of information for disabled people and their carers in the UK. For a comprehensive list of topics view the Main Index or use the Search Facility. If you do not find the information directly the site has reference to many organizations and agencies who may be able to help you.

    • Scope Response

      Scope Response is an information, advice and support service to disabled people and their families. For information on cerebral palsy and general disability issues call Freephone 0808 800 3333, email: or Text: SCOPE, plus your message to 80039 or visit the SCOPE website

    • AskSARA

      for advice on daily living equipment call Disabled Living Foundation 0845 470 7272 (Textphone: 020 7432 8009) or access their website at to do a self-assessment.

    • Advicenow

      Advicenow is an independent not-for-profit website run by the charity Law for Life. It offers a wide range of self-help resources including factsheets and directories on rights and the law.

    • Rehab for Addiction Helpline

      Rehab 4 Addiction is a free and confidential helpline for people suffering from drug and alcohol addiction in London. Tel: 0800 140 4690


    • LASA Advice Local Service

      Using advicelocal is easy. Just enter a postcode and choose an advice topic to find tailored information for your area, including details of independent advice organisations who can help you get the advice and support that you need.

      Advicelocal can help you with questions relating to: welfare benefits and tax credits; council tax, including exemptions and discounts; debt and money advice; housing and homelessness; employment and work issues, disability and social care; and asylum and immigration.

    • Disability Justice Project Discrimination Resources


    Health Services

    • Community Health Services in Lambeth

      Guy’s and St Thomas’ NHS Foundation Trust is responsible for providing community health services in Lambeth. Visit their website to find out about the services available.

    • Lambeth CCG

      Lambeth Clinical Commissioning Group is responsible for commissioning health services for people who live or work in the borough.

    • Healthwatch Lambeth

      Healthwatch Lambeth is an independent charity which supports the voice of Lambeth’s residents in the shaping of health and social care services.


    • Housing advice

      Shelter can provide advice. If it’s urgent call them on 0808 800 4444 or check the Shelter website

    • Housing Benefit

      Housing benefit is a means tested benefit which is paid to people who pay rent for their home. They may have a low income, or receive Job Seeker’s Allowance or Income Support. For further information on housing benefit visit Lambeth Council’s website.

    • Lambeth Tenancy Support Service

      For individual housing related support and advice for people (18+) who need additional help to live independently in Lambeth, ring 0800 707 6615, email , or check out their website at

    Leisure and Sport

    • The Disabled Photographer’s Society

      Technical Support and help for disabled photographers,, help with modifications and advise on or supply supports so that you can use cameras and take photographs. Information on all aspects of photography for people with disabilities. Promote photography for people with disabilities, or their carers, or groups or anyone with an interest in helping the disabled. They collect and modify photographic equipment which they loan to members, such as camera supports, in exchange of an annual subscription.

    • SHAPE Arts

      Shape is a disability-led arts organisation working to improve access to culture for disabled people, provide skills, opportunities and support for disabled artists to profile and promote your work, access commissioning and contact of employers, deaf arts schemes and support. Also discounted tickets for arts and entertainment in whole of London and accompaniment to event by volunteers/befrienders who attend the event with you and can take you to the event and back home. , train cultural institutions to be more open to disabled people, and run participatory arts and development programmes.

    • Wheels for Wellbeing

      Wheels for Wellbeing is an innovative Brixton-based charity which provides a range of cycling opportunities for disabled people and others who face barriers to cycling. They offer regular sessions at Herne Hill Velodrome and at Croydon Arena in South Norwood. Ring them on 020 7346 8482, or visit their website

    • DASL’s Into Sport Project

      DASL’s own Into Sport project started in July 2014 and can advise and support disabled people to get involved in sport and physical activity.

    Mental health

    • SANEline 0845 767 8000 - out of hours helpline

      SANEline is a national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems. Its open from 1 to 11 pm every day of the year. The cost from a landline is the same as for a local call. You can call for confidential support and information if you’re worried about your own mental health or concerned about a family member, friend or professional.  Email support is available via their website at or to .SANEmail is NOT a crisis service - emails will normally be responded to within 5 working days. 

    • Lambeth and Southwark Mind

      Lambeth and Southwark Mind is run by mental health service users and survivors. Their information service can be contacted on Mondays to Thursdays between 10am - 5pm on 020 7501 9203 (press option 1). Their website also enables people with experience of mental distress, and their allies, to access useful services and support and to make informed choices. They also produce a comprehensive on-line directory of mental health services.

    • South London & Maudsley Mental Health Trust (SLaM)

      Contact SLaM for help, advice and information. The PALS (Patient Advice and Liaison Service) can be contacted on 0800 7312864 or visit the SLaM website

      For people experiencing a mental health crisis there is a 24 hour information line on 020 3228 6000.

    • Community Support Network (CSN)

      CSN is a mental health service user-led charity that provides a range of free, confidential and independent mental health advocacy services - in patient, forensic and community advocacy - for residents of Lambeth. Visit the CSN website, contact CSN by ‘phone on 020 7274 4490 or

    • Lambeth Living Well Collaborative / Mosaic Clubhouse

      The Lambeth Living Well Collaborative is developing a range of service to improve outcomes for people with severe and enduring mental health problems.

      Mosaic Clubhouse provides a range of rapid mental health response and referral services from 65 Effra Road, SW2.

    • Certitude Solidarity in a Crisis

      Solidarity in a Crisi supports people in mental distress by providing out of hours emotional support over the phone and in person. The service is run by peer supporters who have their own experience of facing and overcoming crisis.

      Monday - Friday 6pm - 12 midnight
      Saturday and Sunday 12noon - 12 midnight
      Freephone: 0300 123 1922
      Text: 0788 9756087 or 0788 9756083

    • Guide to free UK Mental Health Helplines

      Alphabetical list of UK Mental Health Helplines

    Money (Benefits and debt)

    • Free debt management advice

      The Consumer Credit Counselling Service (CCCS) can provide you with free confidential advice and support. For immediate
      help, visit their website by clicking here - - for debt advice to suit your individual circumstances.

      Payplan offer a full range of free debt solutions. You may call them on 0800 917 7823 or complete an online form on their website at

      National Debtline also provide free, confidential and independent advice on how to deal with debt problems.
      You can contact them by FREEPHONE: 0808 808 4000 Monday to Friday 9am to 9pm, Saturday 9.30am to 1pm. They have 24-hour voicemail to leave a message to request an information pack or factsheet. Or you can complete a form on their website.

    • turn2us - free access to information on benefits and grants

      turn2us is a new charity launching an online service to help millions of people in need in the UK. People can access information on all benefits and grants available to them from both statutory and voluntary organisations, at no cost. In many cases, applications for support can be made directly from the website. You can also use the simple calculator on their website to assess whether you are claiming all of the state benefits you are entitled to.

    • Every Pound Counts

      Every Pound Counts is Lambeth Council’s welfare benefits take up service.

      The campaign aims to maximise income for:
      .  older people
      .  disabled adults ( including people with learning disabilities)
      .  adults experiencing long term health problems including mental ill health
      .  carers
      .  people caring for a disabled child or child with significant long term ill health

      The service does this by ensuring they claim all the welfare benefits and tax credits they are entitled to receive.

      If you are a person in one of the categories above and want a free benefits check and advice contact Every Pound Counts on 020 7926 5555 or email You can also find out more at the Every Pound Counts webpages on the Council’s website.

      If you are from an organisation and wish to refer a person or a family to the service please complete the referral form and email it to or call 020 7926 5555 to make the referral (an adviser will complete the referral form with you over the phone).  You can download copies of the referral form from the website.

    • DASL’s Guide to Personal Independence Payments (October 2014)

      Poppy Hasted, DASL Information and Advice Volunteer, has produced a helpful guide to Personal Independence Payments, which we hope will be helpful to disabled people and those who work with them. You can read and download it here.DASLs_Guide_to_Personal_Independence_Payments.pdf

    • UK Benefits Guide

      A good starting place to find out about the benefits for which you may be eligible is this website.

    • Disability Rights UK

      DRUK is the expert in benefits for disabled people and you can read very helpful information and tips on applying for benefits, download detailed guides and keep up with changes under the Government’s ‘Welfare Reforms’ which may affect you from their website.

    • Citizens Advice

      Citizens Advice has an excellent range of guides and information for the general public on the most useful legal topics including welfare benefits.

    • Mental Health and Money Advice website

      Helping you understand, manage & improve your mental health and money issues.

      Clear, practical advice and support for people experiencing issues with mental health and money.

    Visually impaired people

    • SELivs

      South East London Vision (SELVIS) is a registered charity that supports people living with sight loss in Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark. Supports people to live independent lives and access high quality services when and where they need them.
      • provide information to help a person to live with sight loss
      • connect to others at social support groups, events and activities
      • work in partnership with other organisations
      • campaign to make things better

    • Royal Society for Blind Children

      Provides a wide range of services to support a younger disabled person from 0 - 25 who experiences sight loss.

    Transport and Mobility

    • Disabled Motoring UK

      DMUK campaigns for and support disabled drivers, passengers, scooter and wheelchair users, families and carers.

      Their information team provide specialist information and advice on various subjects including disabled parking bays, access, Blue Badge scheme, public transport, returning to driving after becoming disabled, adapted vehicles and mobility aids.

      You can contact them on 01508 489 449, , or visit their website.

    • Transport for All

      TfA can help with all your general enquiries regarding accessible transport in London. Contact their Transport Helpline Monday Friday 10am - 1pm and 2-5pm on 020 7737 2339, or visit the TfA website

    • Accessible Transport services

      Visit Lambeth’s Accessible Transport Unit for information on:
      Disabled Person’s and Older Person’s Freedom Passes
      Taxicard and Capital Call
      Blue Badge
      Dial a Ride
      Community Transport
      Disabled Person’s Parking Permit

    • Transport for London services

      TfL provides information and advice on transport access for disabled and older people travelling in London.

      Ring the 24 hour travel information helpline on 0843 222 1234 or visit the TfL website