Advice and information
The Enquiry Line provides information on any aspect of disability. This includes issues such as welfare benefits, debt, housing, community care, disability discrimination and transport. If we don’t know the answer, we like to think that we can find someone who does.
The person who answers your call to the Enquiry Line has access to advisers who can provide some in depth advice although casework can only be provided when resources allow.
Who can use the Enquiry Line?
People with disabilities, carers, and professionals such as social workers and community workers.
What does the Advice Casework Service do?
The Advice Casework Service is for disabled people. It provides Community Legal Service Quality Marked advice in the areas of welfare benefits, community care and housing. We can also give some help with debt problems, tax credits and obtaining Social Fund and charitable grants. Clients can benefit from support from caseworkers or just an in-depth assessment of the options available to them.
How can you access the Advice Casework Service?
You need to contact the Enquiry Line in the first instance, or ask a carer or professional to make a referral on your behalf. Even if we are not able to take on new casework we will usually be able to identify the actions you will need to take to deal with your issue and can refer you to other relevant services including agencies which are members of the Lambeth Advice Network. A list is available for download - Lambeth_Advice_Centres__May_09.pdf