Advice and information
. a telephone Enquiry Line for disabled people and those who work with them
. an Information Service including the website and a newsletter
. a general Advice Casework service
. the Lambeth Carers' Hub Enquiry Line, website and newsletter
The Enquiry Line provides information on any aspect of disability. This includes issues such as welfare benefits, debt, housing, community care, disability discrimination and transport. If we don’t know the answer, we like to think that we can find someone who does.
The person who answers your call to the Enquiry Line has access to advisers who can provide some in depth advice although casework can only be provided when resources allow.
Who can use the Enquiry Line?
Disabled people, carers, and professionals such as social workers and community workers.
What does the general Advice Casework Service do?
The Advice Casework Service is for disabled people. It provides Community Legal Service Quality Marked advice in the areas of welfare benefits, community care and housing. We can also give some help with debt problems, tax credits, obtaining Social Fund and charitable grants and helping people apply for transport benefits such as Freedom Passes, Blue Badges and Taxicards. Clients can benefit from support from caseworkers or just an in-depth assessment of the options available to them.
How can you access the Advice Casework Service?
You need to contact the Enquiry Line in the first instance, or ask a carer or professional to make a referral on your behalf.
Every Pound Counts
Unfortunately DASL is no longer able to provide this service following the departure of Sami Basha to take up a new position with national MIND. However, you can access the service through other advice agencies. Find out more about how this service can help you get the welfare benefits and tax credits to which you are entitled here
Lambeth Carers’ Hub Enquiry Line
From 21st December 2009 DASL became responsible for providing a number of important services for carers as part of a consortium delivering the new Lambeth Carers’ Hub. Our role is to provide the Carers’ Enquiry Line, Carers’ Hub website and Carers’ Hub newsletter. Find out more at Carers’ Hub webpages.
Lambeth Advice Partnership
DASL works closely with other independent advice agencies in the borough which have come together to form the Lambeth Advice Partnership. Together, these agencies provide a wide range of legal advice services. If DASL is not able to take on new casework or you need more specialist legal advice than we can provide we will usually be able to identify the actions you will need to take to deal with your issue and can refer you to other relevant services including agencies which are members of the Lambeth Advice Partnership.
Here is a list of the agencies and their contact details - Lambeth_Advice_Centres__May_09.pdf
Most of the agencies also have their own websites where you can find out more about their services :
Merton and Lambeth CAB http://www.mertoncab.org.uk/
Waterloo Action Centre http://www.waterlooactioncentre.co.uk/
Centre 70
Brixton Advice Centre http://www.brixtonadvice.org.uk/
Age Concern Lambeth http://www.ageconcernlambeth.org.uk/